General Information
By placing an order with Haven Patio Store, you agree to these Billing Terms & Conditions. These terms govern your use of the payment methods and your billing information submitted when placing an order on our website. If you do not agree with any part of these terms, you should not place an order with us.
Payment Methods Accepted
We accept the following forms of payment for all online orders:
- Credit cards: Visa, MasterCard, American Express, Discover
- Debit cards
- PayPal
- Google Pay
- Apple Pay
We do not accept cash, checks, money orders, or any other forms of payment. Payment will be processed at the time you place your order.
Order Processing and Payment Authorization
When you place an order, you authorize Haven Patio Store to charge your payment method for the total amount of the order. All payment information is securely processed and stored via our third-party payment processing services.
By completing the purchase, you acknowledge that the payment information provided is accurate, up-to-date, and valid. Haven Patio Store reserves the right to refuse or cancel any order at our discretion. This may include, but is not limited to, orders placed with the same credit card, billing, or shipping address, or under the same customer account.
Order Confirmation and Invoice
After you place your order, you will receive an order confirmation email with a receipt for your purchase. This serves as proof of purchase and includes details such as the products ordered, billing address, and the total amount paid.
You may also request a formal invoice by contacting us at info@havenpatio.com. Please make sure all the details in the order confirmation are accurate. If you notice any discrepancies, contact us immediately.
Billing Information Accuracy
It is your responsibility to provide accurate and complete billing information, including your name, shipping address, and payment details. We may contact you if we need to verify any information related to your order.
Inaccurate or incomplete information could result in delays or cancellations of your order. If there is an issue with the information you provide, we may contact you via email to resolve the problem.
Pricing and Taxes
All prices listed on our website are in Canadian dollars (CAD). If you are shopping from outside Canada, the total will be calculated based on the current exchange rate. Shipping fees, taxes, and any applicable duties will be calculated at checkout.
Prices and product availability are subject to change without notice. Taxes are calculated based on the shipping address provided during checkout. You are responsible for any additional taxes, duties, or import fees that may apply to orders shipped outside Canada.
Order Changes, Cancellations, and Refunds
Once an order is placed, it is processed as quickly as possible. Therefore, changes or cancellations to an order may not always be possible. If you wish to make any modifications to your order, please contact us immediately at info@havenpatio.com. If your order has already been processed or shipped, it cannot be altered or canceled.
Refunds are only applicable to orders that have been canceled before shipment or are returned within the specified return window, in accordance with our Return & Refund Policy.
Fraud Prevention and Security
To protect our customers and prevent fraud, we may review and verify billing information, including the payment method and shipping details, before processing an order. In the event of suspicious or potentially fraudulent activity, we may cancel your order and request additional verification before proceeding with the transaction.
Charges, Fees, and Returns
In cases of returns, customers are responsible for any return shipping fees. A restocking fee of up to 25% may apply for certain returned items, depending on the product and condition. Please refer to our Return & Refund Policy for further details.
If an item is returned due to damage or defect, we may offer a full refund or replacement, as applicable. Returns must be initiated within the guidelines provided in our return policy, and all return requests must be made within 30 days of receiving the product.
Billing Disputes
If you notice any discrepancies on your billing statement or have any concerns regarding charges on your order, please contact us immediately at info@havenpatio.com. We will work with you to resolve any issues as quickly as possible. We do not encourage or support fraudulent chargebacks and will address any disputed charges within our company policies.
Privacy and Security
Your privacy and the security of your information are very important to us. Haven Patio Store uses secure payment processing to protect your personal and payment information. We adhere to the highest industry standards to safeguard your data and prevent unauthorized access.
For more details on how we collect and handle your information, please refer to our Privacy Policy.
Business Information
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Business Name: Haven Patio Store
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Business Address:
3122 Komarno Place,
Boisbriand, QC J7E 0B7, Canada -
Phone: 845-516-6665
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Email: info@havenpatio.com